Privacy Policy

Introduction

IgoUgo Inc. (“IgoUgo,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring the responsible handling of your personal data. This Privacy Policy describes how we collect, use, disclose, and protect your information when you access or use our mobile applications (including “IgoUgo” for passengers and “IgoUgo Drive” for drivers), our website, and any related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Privacy Policy. If you do not agree to these terms, you are not authorized to use the Services.

Information We Collect

We may collect and process the following categories of personal data:

• Personal Identifiers: Full name, email address, phone number, profile photo, and copies of government-issued identification (e.g., driver's license, national ID).
  
• Geolocation Data: Real-time location information for ride-matching, navigation, and verification purposes.
• Ride and Transaction Data: Ride history, pick-up/drop-off details, one-time passwords (OTPs), and payment records processed via Stripe.

• Communications: Messages exchanged through the app, support inquiries, and user-submitted feedback.
  
• Device and Usage Information: IP address, device type, operating system, browser data, and app usage patterns collected via cookies and analytics tools.

Use of Personal Information

We collect and use your personal data for the following purposes:

• To verify user identities and onboard new users;
  
• To facilitate ride coordination and communication between drivers and passengers;
• To process and settle payments securely through Stripe;
• To promote safety by verifying users and monitoring OTP codes;
• To respond to user inquiries and provide support services;
• To analyze usage trends, monitor app performance, and improve functionality;
• To comply with legal obligations and enforce our Terms and Conditions.

Disclosure of Personal Information

We do not sell or rent your personal information to third parties. We may disclose your data to the following categories of recipients:

• Payment Processor: Stripe, Inc., for the processing of ride-related payments and driver payouts;
  
• Background Check Provider: Checkr, Inc., for driver screening and identity verification;
• Governmental Authorities: Where required by applicable law, regulation, legal process, or governmental request;
• Service Providers: Third-party vendors providing infrastructure, customer support, or analytics services, bound by contractual confidentiality obligations.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• End-to-end encryption for data transmission;
  
• Role-based access controls and authentication protocols;
• Firewalls, network monitoring, and regular security assessments.

While we strive to maintain a high standard of data security, no system can be guaranteed to be fully secure. Users are encouraged to maintain the confidentiality of their account credentials at all times.

Your Rights

Subject to applicable law, you may have the following rights regarding your personal data:

• The right to access the data we hold about you;
  
• The right to rectify inaccurate or incomplete information;
• The right to request erasure of your personal data, where legally permissible;
• The right to withdraw consent to data processing, where processing is based on consent.

To exercise any of these rights, please contact us at: support@igougo.app We may require you to verify your identity before fulfilling your request.

Cookies and Analytics

We may use cookies, tracking pixels, and third-party analytics tools to:

• Monitor app performance and user engagement;
  
• Improve usability and functionality;
• Diagnose and resolve technical issues.

You can adjust your cookie preferences via your browser or device settings. Disabling cookies may impact the functionality of certain features.

Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect or process personal data from minors. If we learn that we have collected personal information from an individual under 18, we will take immediate steps to delete such information.

International Use

Our Services are intended solely for users within the United States. If you access the Services from outside the U.S., you do so at your own initiative and are responsible for compliance with applicable local laws. We do not guarantee compliance with data protection laws outside of U.S. jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Updates will be posted with a revised “Last Updated” date. If we make material changes, we may notify you via email or through the Services. Continued use of the Services constitutes your acceptance of any revised policy.

Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us at:If you have questions about these Terms, contact us at:

Email: support@igougo.app
Mail: 225 W Sealy St
IgoUgo
Alvin, Texas 77511
United States